Are you an elevator contractor?  Please call to find out how you can qualify for special pricing.

WARRANTY 

All products are warranted by Vator Accessories, Inc. to be free of defects in material or workmanship at the time of shipment. Vator Accessories, Inc. liability shall be limited to replacement of the product, if it can be determined that the product was defective at the time of shipment. Defective products, subject to the inspection by Vator Accessories, Inc., will be replaced or repaired on a no charge basis. Damage caused by accidents or improper usage is the responsibility of the Buyer. Vator Accessories, Inc. is not responsible for misuse of the products, or if the Buyer is unable to use the product. The Buyer must determine the suitability of the product for his intended use and the user assumes all risks and liabilities in connection herewith. This warranty is in lieu of any other warranty expressed or implied. All sales are final, subject to existing warranty provisions. 

If any item from the following product lines is installed or used by someone other than a certified elevator mechanic, all warranties are null and void: 

- Hydraulic Buffer Switch 
- Car Top Inspection Stations 
- Door Detectors 
- Door Restrictors 
- Door Wedges 
- Escutcheon locks and tubes 
- Emergency Keys 
- Emergency Lights 
- Fans 
- Fire Tabs and Door Gibs 
- Phones 
- Jumpers 
- Pit Ladders 
- Pit Flood Alarms and Switches 
- Auxiliary Pit Lighting 
- Pit Switches 
- Rail Clamps and Blocks 
- Rail Files 
- Rollers and Guide Wheels 
- Scavenger Pumps 
- Spirators 
- Tank Heaters 
- Top Exit Switches 
- Any other item that requires electrical, wiring, and/or technical knowledge or training 
Proof of work order by certified elevator mechanic or elevator company must be provided for warranty claims on most products. 

RETURN POLICY 

Unused products may be returned within 30 days of order receipt. All returns are subject to a 25% restocking fee and must be shipped prepaid back to Vator Accessories, Inc. In order to return an item, please contact us for a Return Authorization Number. Upon receipt of the returned product, we will inspect it to ensure it is in unused condition and a refund will be issued less the 25% restocking fee. Shipping costs are NOT refundable.  

ALL CUSTOM AND/OR SPECIAL ORDERS ARE FINAL SALES AND ARE NOT REFUNDABLE. 

TERMS OF PAYMENT/PRICING 

Payments are due at the time of ordering. Vator Accessories, Inc. accepts Visa, MasterCard, Discover, and American Express Credit Cards. Sales tax will be applied to all transactions where the buyer's billing address and shipment address are in the state of Illinois. No sales tax is applied to purchases made outside the state of ILLINOIS. 

All prices are F.O.B. West Chicago, IL and are subject to change without notice. Quotations expire in 30 days unless stated otherwise in writing. Published or quoted prices do not include any applicable taxes. 

SHIPPING POLICY 

Most orders will ship by the next business day. If an item is not in stock, the customer will be notified as soon as possible and given an estimated availability date. Orders will ship via UPS unless requested otherwise and will be delivered within 2-5 days to most destinations. Delivery confirmation and insurance will be included on all shipments. 

NOTE: On some heavier items ordered in quantity, the UPS shipping cost is not figured properly due to an apparent glitch in their system. When discrepancies are substantial, we will contact the customer to reconcile the difference prior to shipment. We apologize for any inconvenience this may cause and have notified the web host regarding this problem. 

PRIVACY POLICY 

The privacy and protection of your personal and financial information is very important to us. We ask for information that will ensure that your order is processed in an accurate, secure and timely manner. 

Vator Accessories, Inc. does not sell or rent your personally identifiable or transaction-collected information to any third parties. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, such as to ship an order. 

We request information from you on our order form. To order from us, you must provide contact information and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 

Unless you request otherwise, we may contact you via e-mail in the future regarding specials, new products or services, or changes to this privacy policy. 

You can opt out of any future contacts from us at any time. To change or update any information we have on file for you, please contact us via e-mail address or phone. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or e-mail.  

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